PRIVACY POLICY

  •  We protect and distribute your personal details furnished by you while using our website. 

  •  This privacy policy is subject to changes depending on new circumstances and demand of customers. 

  •  It is applicable only to those using our website and not others.

 

GATHERING INFORMATION

  •  Any personal details shared by the visitor while browsing through the website or on offline mode will be carefully maintained by us. 

  •  The information you submit in various kinds of forms like registration, surveys, order forms and emails are systematically stored.

  •  When a customer is renting a bike, he is required to share specific details to accomplish the process. This may include details like name, email, residential address, mobile number, age, mode of payment like debit and credit card, online banking, spot payment.

  •  We store other details associated with your rental order like the kind of bike chosen, model of bike, hiring period etc.

 

SHARING YOUR INFORMATION

  •  We are focused on developing long lasting and healthy relations with all our customers.

  •  Information provided by you is utilized for furthering the process and managing rental services.

  •  We directly co-ordinate with you about the services requested for the confirmation of orders.

  •  Sometimes we might have to disclose your information to third parties when they carry orders on our behalf.

  •  We use your information to send you further updates on viability of new bikes, schemes, latest technologies and other details.

  •  Your personal details are utilized for identifying our website traffic and areas that interest you the most on our website. This helps us to effectively cater to your interests and demands.

 

INFORMATION DISCLOSURE

  •  We share your information with the company that you work for if you are using company’s accounts for making payments.

  •  Your certain details are provided to our dealers so that they can help you gain access to your requested bikes and services.

  •  This may include details like your transaction ID, model of bike requested by you, duration for which you want to rent the bike, deposits, reservation codes, remaining balance and total rental charges.

  •  Information recoded by us helps us provide better services to our customers.

  •  Your personal information is shared with card processors. It is provided to them for identification, verification and processing purposes.

ELIGIBILITY TO RENT A BIKE

  • You must be above 18 years old and above. 

  • You must have a valid driving license.

 

DOCUMENTS

  • You must provide a valid identity proof in original which includes Aadhaar card, Voter id, PAN card or Passport. Same shall be deposited at the time of pickup and returned to you after you drop off 

  • A valid address proof. 

  • Copy of Driving License. 

  • We may deny booking in case you fail to produce the documents at the time of pick up.

 

THINGS INCLUDED IN YOUR RENTAL

  • Unlimited kilometers (Except where specifically mentioned) 

  • One free helmet. 

  • Safety kit. 

  • Use of vehicle for 24x7 till drop off time. 

  • Roadside assistance services anywhere in Ladakh. You need to call our support for availing the support. Kindly note that this service may take time in far locations.

 

FUEL

  • Fuel is totally on you. You will get the bike with full tank and you have to return it back with full tank or take our bike with complimentary fuel to reach nearest fuel station.

 

PILLION RIDER

  • A Pillion rider is allowed with you with no extra charges. However if he/she also intend to drive during your rent out period, a copy of valid driving license must be provided to us at the time of pickup.

 

RIDER’S CHECKOUT

  • You will be provided with a fully serviced bike. 

  • You must properly check out the bike before going on the ride.

  • You must report to us as soon as possible in case of any failure. 

  • You take full responsibility to maintain serviceability of the bike. Any damages to the bike occurred during your rental period will solely borne by you. 

  • In case of any unfortunate accident leading to death of the renter, you permit us and our partners to recover against any damages to the bike from your legal heirs/ next of kin.

 

DRIVING RULES AND REGULATIONS

  •  You must follow all the traffic rules while driving, in case of any negligence Sky Pillar will not be liable. All the challans will be paid by the rider himself.

  •  MC will not be liable to any consequences if the rider is riding under the influence of Alcohol or Drugs. In Case of any accident under the influence of alcohol or drug the rider have to pay the damage charges.

  •  Drive under speed limit. Don’t forget we are tracking your ride and speed. There is a fine of INR 1000/- every time you violate the speed limit of 90 Kmph. If you want to take the motorcycle for racing or sports, kindly talk with our sales team  who shall assist you for the same.

  •  You should always wear a helmet while riding.

  •  You cannot use our bikes for racing purposes without our written permission. Sky Pillar may impose a penalty of Rs 5,000/- for such abuse of bike.

  •  You are also not permitted to make any stunts such as wheelie, stoppie, burnout etc using our rental vehicle. A penalty of Rs 10,000/- is payable by you if you are found to be involved in such abuse of our bikes.

 

AVAILABILITY OF BIKES

  • All the bookings from Sky Pillar depend on the availability of the bikes. We will refund you full booking amount in case we are unable to fulfill your booking owing to situations beyond our control. Same shall reflect in your bank account within 10 working days.

 

SECURITY

  • You need to pay a fully refundable security deposit not exceeding 10% of the cost of the bike at the time of pick up. You must check the amount required for security deposits at the time of making booking. Failures to comply with our security deposit requirements may force us to deny booking. Please be aware that no refund is applicable in this case.

 

EXTENSION OF THE TRIP

  • You must inform us in advance if you want to extend your trip. 

  • Extension of the trip depends on the availability of the bike and prevailing rates at that time.

 

BIKE RETURN POLICY

  • You must return the bike on assigned time in fully serviceable condition. Any damages or failures will be charged up to the amount to make a bike serviceable using genuine spare parts of the bike. 

  • Late returns up to one hour of drop off time are accepted without any extra charges for bookings beyond 24 hrs. Afterwards double  of the  daily  charges plus a late fee of INR 1000  will be payable by you. In case you extend your trip late fee will not be levied. 

  • You must drop the bike at the same location from where you picked it up. 

  • You can’t leave or abandon the bike without written permission of Sky Pillar or its authorized business partners. There is a fine upto full security deposit as well as legal action will be taken against you. You are also not permitted to give the bike other than authorized riders during your rent out period.

 

SERVICING OF BIKE DURING TRIP

  • There may be servicing due during your rent out period for which you will be notified at the time of pickup. The charges for such servicing will be reimbursed by us at the time of drop off subjected to the production of original bill/invoice.

 

CHARGES

  • In case of damages to the motorcycle due to accidents or otherwise, you are liable to pay the full amount to make the bike serviceable. 

  • In case of theft full value of a new motorcycle. 

  • In case of loss of helmet, you are to pay Rs. 1000. 

  •  All the traffic challans/ penalties for violation of traffic rules is the sole responsibility of the rider and must be paid off to traffic authorities.

 

© 2018-19 by Ek Ladakhi

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© Copyright 2018-19 Skypillar Ladakh

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